I purchased shoes in the wrong size and was immediately sent another pair along with a return label. As it turned out the correct size didn’t fit my particular foot shape as well as I would have liked. (I have extremely narrow heels). Sent back both pairs and my account was immediately credited. Nothing could have improved on my experience, save the shoes fitting my foot better. They seemed to be not only really well made, but also from quality leather.
I ordered the wrong size. Since my size was out of stock, they offered for me to choose another pair & gave me $25 towards the next pair when my size was back in stock. They sent me the new pair before I returned the wrong size. They are fantastic!
I ordered my Charix shoes online, but they we’re too small when they arrived by mail. Since I live in Washington, DC, I contacted Charix if I could stop by the warehouse to get the right size. Today, I met both Suley and Rossen at the DC warehouse. They are the kindest, hard-working professionals you will ever meet. Suley shared with me his personal story behind the Charix business, and I tried on different sizes to find the right fit. Since I know the right size, I was able to get the cobalt blue shoes on the spot along with the red and blue suede shoes I had ordered. They are beautiful and comfortable!
I am excited for Suley and Rossen, and I hope their business will continue to grow. I told them to let me know when the purple shoes come out. The shoes I got are perfect and timeless, and they complement my clothes well. I thank them for a wonderful, personal service today!
I encourage you to buy some today; you will not regret it!!
I’m so happy with my new Charix shoes! My stubborn feet are hard to fit, but the Charix people were happy to help me find the right size. I am in love with the full leather construction, the padded foot bed, and the simplicity that fits my lifestyle!
So this was my first time ordering with Charix. I will say - the customer service is EXCEPTIONAL! The first pair I ordered did not fit right (too big) so they sent me another pair and just had me send back the old ones when the new ones arrived. I believe the owner of the company himself emailed me about the exchange! It was incredible!
Also, the shoes are so comfortable! I can’t wait to wear them around the hospital! Super chic too!
I just discovered the most innovative fun shoes. Originally, I ordered the wrong size and they sent me new ones and a return label with just a simple text. This is what modern retail should be.
I now own two pairs of Charix. Lucky me! I love wearing them on our sailboat. The sole of the shoe provides great footing. So comfortable and fun colors. Great around boats and perfect for everyday wear, too! My newest pair is pistachio!
I have issues with two different sized feet. I’m always on the hunt for a comfortable pair of shoes. I called and talked to Suley at Charix and he sent me two pair in two different sizes. We finally decided on the one I would keep and try wearing. After a month, if they are not working for me, he will take them back and go with the second option. You just can’t beat that kind of customer service. The shoes are comfortable right out of the box and have a classic look to them. You can tell they are well put together using quality materials. After my one month trial I will be purchasing a second pair when I am sure on the size being right.
I was so delighted to be able to get my shoes early that I bought a second pair! I am wearing them as I type. They are so comfortable. I didn't realize how nice it would be mold a fresh pair of soft leather shoes. Everyone needs "comfortable" during these really uncomfortable times.
I’ve owned Sabah’s (primary competitor) for years, and I love the shoe for its versatility and style, but the one drawback was comfort of the footbed. The Sabah’s don’t have any cushioning or support within the footbed, so I can only wear them for shorter periods, and they take a while to break-in. That all changed when I found Charix. The Charix shoe is much more comfortable and designed for an average width foot, while the Sabah’s can be very wide. Charix features a cushioned footbed which makes all the difference. In terms of size, I was a 41 in the Sabah's but a 43 in Charix. There's a 1-2 size difference in the brands. Once I break these in, I’ll be buying another color.
Service is truly amazing at Charix. Great communication and super fast shipping.
Beautiful shoes too!
I ordered the yellow shoes in a size 40...the color is amazing! They were a bit tight and I email Charix and wanted to order a half a size up. The owner immediately got in touch with me and he told me he would send me the 40.5 and a paid return label for the size 40. How impressed I was that they would send me a new pair without me first returning the first pair and not have to pay shipping. I already ordered another pair..the new color pistachio......and once I get these I will order another pair. It’s so hard to choose from all the beautiful colors. I’m 68 years old and absolutely just love these shoes!
The 1st pair of turquoise shoes I recurved were slightly small 38.5, so I returned them for a larger size. The return process was so easy and the customer service e was excellent. The size 39 fit in length and widt but I feel like the toe box should have a little more height- I feel like my toes press on the top of the shoe. I get compliments whenever I wear the shoes.
I can't begin to express how satisfied I am with Charix. The shoes are well made, stylish and comfortable. You can dress them up or down for going out or lounging around the house. They are a much shoe better than their competitor and at much better price. Don't be fooled by that company's clever marketing which is so common in these days of online advertising. Do yourself a big favor and treat yourself to pair, or two of Charix. You won't regret it!
I'd also like to mention they have excellent customer service! Suley took care of me when the company wasn't able to send me the shoe I ordered. He ever followed up a couple of times to make sure I was satisfied with his compensation for the mixup. I really appreciated that it will keep me as a customer. Thanks Suley!
I just received my Charix shoes and I could not be more pleased. I've ordered similar shoes from another company (for more $$) and had to return them because the I could feel the stitches inside the shoe. Not so with Charix. I ordered a half size larger than normal but if I had it to do over again, I would just order my usual size. My forefoot is medium to slightly wide but my heels are narrow. I didn't want leather shoes that pinched against my toes, however, these shoes are so soft and already they are stretching enough that I could have worn the smaller size. Also, for anyone who is wondering, I have very high insteps and often cannot wear loafers because they hit the top of my foot. I put these on when I got them and ran errands for two hours with NO foot pain at all. They have just enough cushion to feel comfortable but not so much that you feel like you're walking in mushy shoes. I ordered the bordeaux and they are GORGEOUS! I have a lot of shoes but none this color and I suspect I'll be wearing them on repeat. Seriously, these are incredibly well made and so very lovely. The leather is sumptuous and they feel as good as they look.
Fell in love with the color online, and even more when I quickly received the package and saw the color in person!! It is a beautiful deep green that has a subtle elegance tone to it. As far as fit and comfort, the team at Charix were phenomenal in their response and finding me the right fit. It is extremely comfortable and you won’t stop at one pair.. so be ready!!
I am one of the unfortunate women out there that has size 12 feet. In most shoe buying experiences, I am relegated to selecting between unexciting shoes for old ladies needing orthopedic support, men's items or the rare leftovers from Nordstrom Rack. Ladies like me don't get pretty shoes. We don't get very nice, handcrafted shoes in sassy colors, either. Charix changed all that for me. I could not be more grateful.
After reading a review about how dedicated to proper sizing Charix is, I gave it a whack. What happened after my first pair showed up was remarkable:
My first pair was too snug, despite the fitting instructions in the box. Without hesitating, Charix's customer service agent sent me three more pairs to try on so that I could choose the best fitting ones. Without even a blink! And it turns out, Charix's "customer service department" was actually Suley himself, one of the owners of Charix! Suley and I were in contact the whole time until this Cinderella got her footwear sorted out. Once I emailed and declared the mission a success, I actually received a phone call from Suley himself just a few minutes later (on a weekend morning, no less!)! He and I thanked each other warmly for the patience we both demonstrated in getting me into the right pair of shoes. He is lovely and genuinely cares for his family business and his customers equally. What a gem.
I will absolutely be purchasing more of these great shoes in fun colors. I love how they are solidly constructed, they feel light and effortless on the foot and they stay on better than a typical skimmer or ballet flat, yet still look elegant and not overly masculine on a lady's foot. The burgundy pair I purchased instantly opens up my wardrobe and I get to feel like a lady every time I slip them on. As a person who wears hospital issued scrubs all day and all night long, it is nice to slip into a pair of these shoes at the end of a hard night in the trenches.
Buy a bunch of these shoes. For real.
Really stylish and quite unique. They make a statement but without shouting.
Ordered a half size up as recommended (normally a size 8 but ordered an 8.5), but the toe box was too small and I could feel the tip of my toes bumping uncomfortably on the top of the shoe. So I contacted Customer Service and after a bit of discussion, we decided on an8.5 with a wider /bigger toe box.I received the new shoes on the second day and they were better. These are not snug and no toe bumping, but just hope that they don’t stretch.
Customer Service suggested that I wear them for 2 months and see where they are then.. and to call back if there are any issues.
Best customer service that I have experienced in quite a while! Love the craftsmanship and quality of the leather!
Hoping that no further exchanges necessary, but great to know that if needed, I can do it!!
I own similar shoes from Charix's competitors that cost more but do not compare in leather softness, sizing, and overall quality of the shoe. Save money, buy a pair of Charix!
Love my shoes customer service went beyond when I was unsure of size they sent me two pairs. Easy return and personal attention.
I have Charix in several colors... they are literally the greatest shoes I have ever owned. Comfortable, super stylish and different. An absolute must have!!!!
Love,love, love them!!! These are my third pair + I couldn’t be happier. The customer service is beyond exceptional. SO worth the money. Am thinking about which pair next?....
These shoes are expensive, but so worth it. I wear them nearly every day and they are so comfortable! Plus, they look so cute. I bought them for work, but I found out they go well with any outfit. I bought them in the color camel and I’m thinking of getting another pair in a different color. The customer service of this company is amazing. They were so nice and accommodating when I needed to exchange my shoes for a larger size.
Charix is one of the best companies I've ever ordered from. The communication was fast, friendly and fabulous. Much to my disappointment, Charix shoes are not right for my particular foot challenges. The blue pair I ordered where beautifully made and the color as shown on the website. I was able to return them with no questions asked or any problems at all.