FREQUENTLY ASKED QUESTIONS


Charix Care

Charix are made with the finest natural leathers and should be maintained for long term use. First, brush off excess dirt and dust with a brush or a damp cloth. Then, apply a simple shoe cream around your Charix that will nourish the leather and keep it supple. As a final touch, buff to a shine with a brush or dry cloth, using a back-and-forth motion, to get rid of any small bits of wax.

Suede Protection

We recommend using a suede protector spray to help the leather repel dirt and water. Ideally you should do this before the first wear. For regular maintenance, use a suede brush to remove any dirt and buff using the back (rubber) side of the brush to remove any marks.

Sales or Discounts

Our shoes are produced with the highest level of craftsmanship in limited quantities with fair pricing. Therefore, We rarely, if ever, have sales.

Sizing

Our shoes generally fit true to size and fit snug. If you don't prefer a snug fit, order half size-up.. If you are in between sizes, we recommend sizing-up. For more details, visit our sizing page.

Colors

We only offer the colors shown in our website. If you see a color on our Intagram feed or in a picture that is not on the "Shop" section of our website, that means we no longer offer that color.

Stores

We do not have physical retail stores at the moment. However you can visit Charix Showroom at 1929 15th Street NW Washington DC. We are open Friday through Sunday, or by appointment during the week.

Gift Cards

Charix shoes make an amazing gift! If you love your shoes and would like to give the gift of Charix, we offer Gift Cards at our website. We'll send you a gift card via e-mail that you can forward to the recipient with your personal note.

Shipping & Delivery

We offer free shipping and exchanges on all US orders. Most US orders arrive within 2-3 days.

International Orders

For international orders, we offer low discounted shipping rates, which are calculated at check-out. International orders typically arrive within 7 business days.

Payments & Refunds

We accept all major credit cards, Pay-Pal and Amazon Pay. Return refunds are issued back to the original form of payment. Please allow a few days for bank processing.

Returns & Exchanges

If you are unhappy with your shoes, we'll be happy to help you exchange or return. Please refer to our Return Policy for details.

Other

If you need any additional help, please email hello@charixshoes.com. You can also call or text 434.466.5555.