FREQUENTLY ASKED QUESTIONS
We recommend using a suede protector spray to help the leather repel dirt and water. Ideally you should do this before the first wear. For regular maintenance, use a suede brush to remove any dirt and buff using the back (rubber) side of the brush to remove any marks.
Sales or Discounts
Our shoes are produced with the highest level of craftsmanship in limited quantities with fair pricing. Therefore, We rarely, if ever, have sales.
Our shoes generally fit true to size and fit snug. If you don't prefer a snug fit, order half size-up.. If you are in between sizes, we recommend sizing-up. For more details, visit our sizing page.
We only offer the colors shown in our website. If you see a color on our Intagram feed or in a picture that is not on the "Shop" section of our website, that means we no longer offer that color.
Charix shoes make an amazing gift! If you love your shoes and would like to give the gift of Charix, we offer Gift Cards at our website. We'll send you a gift card via e-mail that you can forward to the recipient with your personal note.
Shipping & Delivery
For international orders, we offer low discounted shipping rates, which are calculated at check-out. International orders typically arrive within 7 business days.
Payments & Refunds
Returns & Exchanges
If you are unhappy with your shoes, we'll be happy to help you exchange or return. Please refer to our Return Policy for details.