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FREQUENTLY ASKED QUESTIONS


Charix Care

Charix are made with the finest natural leathers and should be maintained for long term use. First, brush off excess dirt and dust with a brush or a damp cloth. Then, apply a simple shoe cream around your Charix that will nourish the leather and keep it supple. As a final touch, buff to a shine with a brush or dry cloth, using a back-and-forth motion, to get rid of any small bits of wax.

Suede Protection

We recommend using a suede protector spray to help the leather repel dirt and water. Ideally you should do this before the first wear. For regular maintenance, use a suede brush to remove any dirt and buff using the back (rubber) side of the brush to remove any marks.

Materials

We use premium materials that keep-up with you for the long-haul. We hand-pick the finest natural leathers, which age beautifully over time. Our hidden memory foam insoles keep arches unstrained. Lastly, we use a durable minimalistic rubber outsole for grip, and water resistance.

Production
Our shoes are produced at Charix atelier in Istanbul with the love and care of our artisans. Our atelier is equipped with modern tools, experienced hands, and an abundance of creativity. 

 Price

Our price point is based on the feedback of our early customers. Charix offers all the qualities of high-end shoe at a price that is fair, not inflated.

Our Craftspeople
People that work with us are fairly and ethically treated. They're like family. We pay above market wages, provide health benefits, provide free meals and free transportation.

Gift Cards

Charix shoes make an amazing gift! If you love your shoes and would like to give the gift of Charix, we offer Gift Cards at our website. We'll send you a gift card via e-mail that you can forward to the recipient with your personal note.

Shipping & Delivery

We offer free shipping and returns on all US orders. Most US orders arrive within 2-3 days.

International Orders

For international orders, we offer low discounted shipping rates, which are calculated at check-out. International orders typically arrive within 7 business days.

Payments & Refunds

We accept all major credit cards, Pay-Pal and Amazon Pay. Return refunds are issued back to the original form of payment. Please allow a few days for bank processing.

Returns & Exchanges

If you are unhappy with your shoes, we'll be happy to help you exchange or return. Please refer to our return policy for details.

Other
If you need any additional help, please contact us.
hello@charixshoes.com