I was a bit reluctant to order from an online company that I didn’t know anything about. However, the shoes looked good and had great reviews so I took a chance. It took me two tries to get the right size but the return was easy. I do have a wider foot and the shoes fit well! In the return process for the first pair, ii had an additional issue because my Amazon return mistakenly was also sent to Charix. They efficiently returned that package to me as well! Most importantly, the description of how the shoe molds to your feet is accurate. The more I wore them, the more comfortable they became. Within a few days of wearing them, I wore on an overseas trip and walked miles and miles on all different kinds of surfaces comfortably! Highly recommend.